Managers oversee all lodging operations at a property. Manager will ensure that guests have a pleasant experience at our facilities. Manager will ensure that Mulamuzi Motel is run efficiently and profitably.

Manager coordinate the activities of various departments, to accommodate meetings, conventions, and special events. Manager will meet with representatives of groups to plan activities, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that motel operations meet a group’s expectations.

Duties

• Welcoming, greeting and registering guests once they arrive
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Supervise other employees including receptionists, kitchen staff and other staffs to ensure effectiveness and profitability
• Ensure that company standards for guest services, décor, and housekeeping are met
• Answer questions from guests about hotel policies and services are answered
• Keep track of how much money the motel is making
• Interview, hire, train, and sometimes fire staff members
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Monitor staff performance and conducting regular evaluations to ensure that guests are happy and that the motel is well run
• Coordinate front-office activities of motel and resolve problems
• Set room rates and budgets, approve expenditures, and allocate funds to various departments
• Creating and applying a market strategy to promote the motel’s services and amenities. Work with the different sections to create market and cause for sales
• To promote products especially of the kitchen, canteen and road side catering by creating at least one channel of ongoing consumers weekly for the first 6 months. Each successful channel in a particular week which proves to be ongoing for a month adds to your salary for the following month till 6 months.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• · Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.
• A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests. Manager will occasionally greet and register guests. It is your job to make sure that guests have a good experience.
• Manager will use online social media for marketing purposes.
• Champion the Strategic planning process.
• Plan, organize, direct, control and coordinate all motel operations as per the laid down operational policies and procedures.
• Develop and implement quality guest service standards and feedback systems.
• Ensure adequate systems and controls are in place to safeguard the safety and security of guests, employees, and company property.
• Advise the Board on the formulation and implementation of sound financial and operational policies for the hotel.
• Monitor property performance through verification and analysis of guest satisfaction systems and financial reports as well as initiating corrective actions.
• Develop accurate and aggressive long and short-range financial objectives consistent with the motel’s mission statement.
• Establish and maintain pro-active human resource functions to ensure employee motivation, training, and development.
• Oversee effective marketing, sales, and operational activities.

Skills and qualifications

• A Hotel Manager should have certain qualities and skills, including:
• Ability to lead a large group
• Attention to detail
• Ability to work in a fast-paced, high-stress environment
• Excellent written and verbal communication
• Knowledge of all hotel operating procedures
• Critical-thinking and problem-solving skills
• Ability to manage several budgets
• Excellent customer service and interpersonal skills
• Inspect guest rooms, public areas, and grounds for cleanliness and appearance
• Supervise other employees to ensure effectiveness and profitability
• Ensure that company standards for guest services, décor, and housekeeping are met
• Answer questions from guests about hotel policies and services are answered
• Keep track of how much money the motel is making
• Interview, hire, train, and sometimes fire staff members
• Monitor staff performance to ensure that guests are happy and that the motel is well run
• Coordinate front-office activities of motel and resolve problems
• Set room rates and budgets, approve expenditures, and allocate funds to various departments
• In-depth understanding of hotel operations, industry trends, and best practices.
• Familiarity with local market dynamics, competition, and customer preferences.
• Knowledge of relevant laws, regulations, and industry standards.
• Excellent leadership abilities to motivate and inspire teams.
• Strong organizational and time-management skills to effectively handle multiple tasks and priorities. • Sound decision-making and problem-solving skills.
• Ability to delegate tasks, provide clear direction, and hold employees accountable.
• Effective communication and interpersonal skills to interact with staff, guests, and stakeholders.
• Understanding of financial management principles, including budgeting, forecasting, and cost control.
• Ability to analyze financial data, reports, and performance indicators.
• Familiarity with revenue management strategies to optimize revenue and profitability.

Minimum Qualification Requirements

• Degree in Business Management/ Hospitality/Hotel Management
• 3 and above Years of experience in the Hotel Industry / Hospitality, 2 years of which should have been in a Senior Management or Executive role.
• Additional certifications or specialized training in areas such as revenue management, food and beverage, sales and marketing, or human resources can be advantageous.

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests. Manager will occasionally greet and register guests. It is your job to make sure that guests have a good experience.